Support

An important goal of XMLSysInfo and its sub-projects is to ensure that everything is properly documented, with clear, concise and accurate manuals and accompanying documentation in proper English. Your support requests, problem and bug reports will help us make things better.

The XMLSysInfo project is hosted on SourceForge, which kindly helps with most of the project infrastructure needs. To get an overview, see the XMLSysInfo project page. Otherwise, please use the appropriate means to get in touch with us:

Reporting Bugs

Good bug reports are always appreciated, but for them to be good and useful, some things need to be taken into account.

First, please search the bug database for whether your bug has already been found (and possibly fixed) in the current development version.

Following that, in case you found a new bug, you may use the following guidelines to help with your report. A good bug report contains:

• Information about the program's environment: version, OS, architecture, etc.
• The contents of config.log if it fails to configure properly.
• All error messages, including the last compiler command line, if it fails to build.
• XSI's output if it is false (with explanation) or doesn't validate.
• A GDB backtrace from an xsi binary built with debugging symbols, in case it crashed, and
• the necessary steps to reproduce the crash.
• If possible, include a patch that resolves the problem.

Then, use the bug tracking system to file a new bug report.